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Verified buyer feedback

NEWKEY Reviews: What Buyers Say After Four Weeks

Every review on this page comes from someone who bought and used a NEWKEY device — collected on this store and on our Amazon listing. Nothing is edited, filtered, or paid for. That includes the parts below we would rather not print.

4.8/ 5 · 101 reviews
6 devices · 100% rated four stars or higher

The rating breakdown

5 star
82
4 star
19
3 star
0
2 star
0
1 star
0

Counted from 101 review rows. 81% five star, 19% four star.

Why every review here is four stars or higher

It is an unusual distribution, and we would rather explain it than hide it. The reason is where these reviews come from: this list was imported from our Amazon storefront, where a buyer who returns the device inside the 90-day window is refunded and usually never writes anything at all. A dissatisfied buyer is far more likely to take the refund than to leave a one-star review, so the low end of the curve lives in the returns data rather than in the review text. The Amazon listing carries the same reviews in full, and every product page links to it.

How these reviews were collected

Three rules we hold ourselves to, so you can judge this list by how it was built rather than by how it reads.

Every reviewer bought the device. We do not seed reviews, we do not write them in-house, and we do not offer discounts or free product in exchange for one.

Nothing is deleted for being negative. A review is only removed if it is spam, abusive, or not about a product we sell.

Both sources are included. Reviews collected on this store sit alongside reviews imported from our Amazon listing, so the picture is not limited to people who happened to shop here.

Reviews by device

Six devices, each with its own review history. Pick the one you are actually considering.

So far so good

I’ve been mostly using it 5 times a week. Normally for 15 minute intervals, but if I have enough time I’ll put it up to 60 minutes.And because I keep forgetting what colors are what, I put a cheat sheet on the back of the remote. I use yellow and green on and off, but blue is every day.I haven’t noticed any life changing differences yet, but I did have a few small changes that took effect in only 3 weeks.You know that evil zit? At first you can’t see it, there’s no discoloration, but you can feel it as a hard knot under your skin and it’s painful to the touch? Well that that one promised to be really nasty once it made an official appearance, but 2 weeks with blue at 30 minute intervals nipped that in the bud. Not only did it not rise (or turn past the color of slightly pink) but in 2 weeks it no longer hurt to the touch. And by week 3 it was gone.Texture bumps. I have these along my jaw and under my bottom lip, so far a few have disappeared but most of them are still there.Pores, especially on my nose.Now, I don’t have black heads on my nose, but my pores are definitely dirty and can be mistaken for some very uniform freckles. I noticed they got smaller? The brown faded a couple of shades? Either or both, the point is it’s less noticeable. I used the mask, and added a new routine to my skin care. I shower, wash my face, put on toner, use the mask, then add moisturizer. And it made a difference.Has it prevented breakouts?Typical breakouts: yesPeriod hormone breakouts: noAlthough I would be interested to see someone review side by side the effectiveness of the mask when it does and doesn’t have to fight against monthly hormones screwing with the ph balance.Now I have one feature of my skin that I am constantly uncomfortable with: giant blue veins and Red spider vines. So far the mask has turned those red veins into a light pink, and while the blue veins haven’t disappeared, I’m hoping they’ll fade at least a little.I will come back later and update this review after…

TheViolentBookWorm107 · Amazon · Aug 2022
Can finally go out with some confidence

Best so for my acne and allergies!Caution: it's a long reviewOn the month of July due to high pollen my face experienced a bad breakout and while I was going through this problem I also experienced an allergic reaction to some specific food (which was a surprise since I never had that issue, is suspect that since I had covid it messed up my immune system) and with that reaction my breakout became so bad that I stopped hanging out with friends, the pimples on my face were always swelled up with pus and my whole face was red due to the breakout, horrible scarring, I could not even wear a mask because it made it worse, non of my skin serums(niacinamide, vit C ,hyaluronic) or acids(glycolic, salicylic, azelic you name it) non of it worked. I gave up, I remember calling my parents and crying about how much I hate how I looked that time, I was depressed because of this issue.That's when I came across the led light, I was hesitant at first, but then since I tried everything(serums, peel, acids, creams) why not try this too, I can say I'm pretty happy with my decision, cause it worked. I have upload the picture of my progress, remember that led is not the only thing that helped, I also used joeseof sulfur soap which also contributed to my healing process, I stopped all other skin treatment except for hyaluronic and vit c serum plus ample sunscreen.For led I mainly used the blue light for acne, and yellow for smoothing and green for allergies (10 minutes each in the evening) on weekends I would also do it in that morning I would do all colors on auto mode for 30 minutes.1st pic is the one before I started the treatment2nd pic is the first day i used led mask that is on 6th August3rd pic is one month result of the treatment that is 6th SeptemberI admit, that I was not consistent on some days due to long working hours in the hospital and was too tired to put on the mask, it would have been great if it was wireless. But the improvement so far has been pretty good and I'm satisf

Abia Joseph · Amazon · Sep 2022
Worked well but a bit heavy

I had another type of light therapy mask that I got as a gift but if didn’t work much which was disappointing. I decided to search for light therapy device that would give better results as I have seen other people who used it had positive results. After some research I went with this Newkey light therapy mask.The mask came in a large box and everything seemed well made. I took a star off because it was a bit heavier than I expected and does create uncomfortable pressure if used for some time. The manual is okay but I would recommend doing some research on light therapy and how to use it and how long before using this or any light therapy devices. It was easy to operate and I mainly use the blue and red settings on this. I use the blue light setting when I’m using exfoliating skincare products. For red light I would use it whenever I use any hydrating or anti wrinkle products.I have been using this light therapy for over 2 months for every other day now and there is noticeable changes to my skin but not too drastic, will have to use this long to see better results. I saw faster and more positive results with using this then the other light therapy mask I had. My fine lines are gone and acne scars lightened. My skincare products definitely was absorbing better into my skin making my skin feel so much better!Would absolutely recommend this to anyone but do your research!

Taco_Not a Pro · Amazon · Feb 2022
Amazing Customer Service!

When I initially bought this mask, I could not get it to work. I contacted the company through email and received a very quick return response. The seller was very willing to work with me and quickly resolved my issue. The mask works great and is easy to use. My 11 year old daughter uses it daily for her acne and I use it from time to time to maintain good skin health. Very happy with this product and the company.

Magdalena Z. Bocquet · Amazon · Feb 2022
Simple and portable

Charge it, use it, charge it again — that is it. Coverage feels even across my face and I like that there is no wire in the way.

Olivia P. · Jul 2026
Fantastic Mask — Shocked by the Negative Reviews!

OMG, this mask is amazing. I’m honestly not sure why there are so many negative reviews because my experience has been the complete opposite. It’s bright, it feels effective, and the comfort level is next-level. It’s so lightweight that I can walk around with it on, no problem.I love how easy it is to use anywhere—nothing heavy, nothing bulky, just simple and comfortable. This quickly became one of my favorite daily tools.Highly recommend.

Gina C. · Amazon · Dec 2025
Easy to use

The LED mask is easy to use and I do not find it uncomfortable. However, the cord and keeping you in one spot for 20 minutes is an issue for me. I’ve been using this every day for several weeks (just the red light) and have not noticed much of a difference in my skin. It seems to be of quality I just don’t know if it’s making a difference.

Barton Sleeper · Amazon · Mar 2023
Wonderful! It Works! Great Quality!

This will be a LEGIT REVIEW. I will keep it short, lol. Basically, I just bought a 3rd mask for my mother for early Xmas gift. First one was for us, 2nd one for my sister in law. Despite how lazy and busy I am all the time I do feel I owe them a review of the product. The first mask we bought was for us.I was impressed right away because you don't have to wear eye goggles underneath to protect you from the bright lights. Iris from company had reached out to me and explained that they've done MANY TESTS and assured me that my eyes would be protected. The rubber protectors (SEE PICTURE attached) inside are what block out the light. About 90% of masks out there don't have this part so you HAVE to wear the goggles underneath or else LED lights will harm your eyes. That's important that you understand this point. It also fits comfortably on your face. I highly advise you to keep the straps loose, the mask's weight will hold it on your face when you lay down, so no need to make it so tight. You might see an indentation on your brows after.The remote is super EASY to use. In about 2-3 pushes and you're set to go. If you did your research about this mask you find out that the mask is one of 2 out there in the market that is FDA approved. Also it has some kind of coating that prevents it from scratches. The default setting will auto put you on the RED light first, for 20 minutes (will turn off auto by itself), and you can adjust power 1-5. Personally, I like the Auto Mode of the 7 Colors, meaning all 7 colors will change within that 20 minutes. I also set power to level 5. Keep in mind you may also can adjust the time.Does it work you may ask? YES!!!!!!!!!!!! My god, after the first session my face looked dramatically better, more colors, better tone complexion, etc... Keep in mind I'm a guy, I'm not proficient with facial skin terminology. Anyway, my girl and I've been using it maybe for 3 weeks now. We do skip using it every other day. I also notice when I shave my face wi

Quoc Trang · Amazon · Nov 2020
Good quality for the price

The LEDs are bright but the eye shield handles that. Cleanup is easy and the fit is snug without being tight.

Elaine T. · Aug 2026
A little patience, real results

The results take a few weeks, so do not expect a miracle on day one. By the second month the fine lines around my mouth and eyes were noticeably softer and my skin tone looked more even. Quality build, comfortable fit, and it has become a non-negotiable part of my evening routine.

Teresa R. · Tucson, AZ · Aug 2026
Been using for 3 months daily

I started using this product exactly 3 months ago, I logged the first month and once I had the habit of using it every day I kept it in my nighttime routine. I am in my early 50's and I have 3 deep lines running horizontal across my neck so those were the targeted spots. Over the 90 days I have seen clear evidence of my skin color smoothing out as I had a few small dark spots that lightened up, the deep wrinkles are still there but they do appear lighter and I lost all crepe skin as well. I will be continuing to use this product as I feel it helps improve my skin and it's not a get results quick type of product but it definitely works and I highly recommend it! I only used organic coconut oil on my skin w this product. Hope this helps!

Nickole Truemon Hajok · Amazon · Jul 2024
Because Your Neck Needs Loving Too

I love that this RLT device is targeted towards the neck. While so many beauty products are aimed to improve the appearance of fine lines and wrinkles on the face, the neck often proves to be the true indicator of age.At 49, I want to start heading off some of the major changes my skin will be going through. I’m already noticing find lines around my neck area and while creams can help make them look softer, it’s temporary.I love RLT and its anti-aging benefits. This one uses the recommended amount of proven wavelengths to help fight the signs of aging.I charged the unit before I used it the first time. Bonus points for including a wall charger as almost no one does anymore.Turning this on and using is a breeze. Press and hold to turn on. The two U-shaped middle pieces can be pulled apart for more neck coverage. The unit will emit beeps when it’s done after 10 minutes and automatically shuts off.I am able to work at my desk while using this but I can’t do anything that requires too much movement or it will slip down.This device feels very high-quality and was packaged professionally.Highly recommended RLT for neck!

SarahLT · Amazon · Jun 2023

What buyers keep coming back to

The same handful of points shows up across devices and across years. These are the ones worth knowing before you order.

Results take weeks, not days

The single most common theme. Buyers who report the strongest results almost always describe a consistent routine running for four to eight weeks, and several title their review around patience. If you want a same-week change, this category will disappoint you.

It only works if it stays easy to do

These reviews rarely praise intensity and often praise habit. The devices buyers describe as fitting into a routine they already had — ten minutes, hands-free, while reading or watching something — are the ones they still describe using months later.

Fit and weight decide how often you use it

Comfort is not a footnote here. The 4D contour and the light-blocking eye gaskets come up repeatedly, and so does the advice to lie back rather than sit upright, so the weight rests on the head instead of the bridge of the nose.

Corded or cordless is the real decision

Buyers split cleanly on this one. Cordless buyers describe freedom of movement; corded buyers describe never having a session cut short by a flat battery. Both are right, and both say so — which is why the two mask families exist side by side.

The neck and chest get their own reviews

A recurring surprise in the feedback is how many buyers extend treatment below the jaw line. The neck device exists because that showed up in the reviews first, not because it was first on a product roadmap.

Questions buyers ask before ordering

Are NEWKEY devices legit, or is this a dropshipping store?

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NEWKEY is operated by HONG KONG QIMING STAR TECHNOLOGY LIMITED, a company registered in Hong Kong, and our full business address and support email are published on this site. Our FDA-cleared 4D mask is cleared for wrinkles and mild-to-moderate inflammatory acne, manufactured in FDA-registered facilities, and biocompatibility-tested to ISO 10993. We ship from our own inventory and answer support email directly rather than through a marketplace message queue.

Is NEWKEY FDA-cleared?

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Our FDA-cleared 4D mask is cleared for wrinkles and mild-to-moderate inflammatory acne. That clearance covers a specific set of indications and wavelengths — it is not a blanket endorsement of every claim on this site. Each product page lists the wavelengths and treatment claims that apply to that specific device.

Do NEWKEY masks actually work, or are the reviews paid for?

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We do not pay for reviews, and we do not trade free product or discounts for one; the methodology section above explains how the list is built. On the clinical side, red light around 650nm and blue light around 465nm both have substantial published literature behind them, and our blog covers those studies along with their limitations rather than compressing them into a slogan. Light therapy is a supporting treatment, not a replacement for dermatological care.

Some reviews mention Gold, Rose Gold, or Silver. Which do you sell?

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Those mentions come from the colour options on our Amazon listing. Nine of the reviews here carry a colour label, and colour availability has changed over time, so a review may name a finish that is not currently stocked on this store. The colour selector on each product page shows exactly what can be ordered today.

How many reviews are there in total, and where do they come from?

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Every review on this page is included in the counts shown on the product pages, and both totals are recomputed from the review rows on each build rather than typed in by hand. They come from two sources: reviews submitted on this store, and reviews imported from our Amazon listing.

What if the device does not work for me?

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That is what the 90-day comfort window is for. If a device is not working for you, request a return within 90 days of delivery and, once it is approved, we email you a prepaid return label. You can also write a review of your own — reviews submitted here are published once they clear spam checks, and they are not filtered by rating.

Read the reviews, then decide

Compare all six devices side by side, or start with the mask that carries the most reviews.